smallkoala202
December 24, 2020
"Amazing customer service/craftsmanship"
Amazing customer service and craftsmanship. The pictures of their jewelry don’t do them justice. I had to exchange sizes on my bracelet and their exchange portal is easy and painless. They covered all shipping expenses and I received my new bracelet quickly. Definitely will be a return customer.
ChristopherKelley
December 01, 2020
"Just fantastic!"
My boyfriend and I have ordered several pieces of jewellery- rings, bracelets, necklaces and the quality of the items are just fantastic. The customer service was brilliant when I needed to exchange a bracelet for the next size up, quick efficient and courteous.
Will 100% order again!
lazyelephant877
October 16, 2020
"Overall really great!"
So I ordered my first ring ever and I didn't know that it was a little bit cracked...I thought that it will not spread...but it keept spreading so I contacted them after 6 days with pictures and told them that it's my first ring and that I didn't know the crack will kept spreading. I was very honest and the guy (Miguel) whom I was talking to was very geniune, so I was very happy with it. He sent me instructions what I need to do, and when I sent the ring back to the company, they will inspect it and tell me what they can do. After 10-15 days when ring arrived, they informed me about it, and told me they will get back to me after team inspects it. After that Miguel told be that they will sent me another ring, cause I was right. Then I was thrilled and asked if it's possible to get size 9, not 10 like I ordered, cause I mesured my finger but I probably didn't mesured right cause it's my first ring, and could I get size 9 instead, he said "YES", really happy that they could make that happen too! If not, it was my own fault to get size 10 :) My ring arrived after few days, and I never looked back lol really awesome experience! Will buy again from them!